Frequently Asked Questions
Get the most out of your tone with our support guide.
How long does it take for my order to ship?
Orders for in-stock items typically ship within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our facility.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for all customs duties, taxes, and brokerage fees incurred at the border.
What is the return policy for processors and pedals?
We offer a 15-day return policy on most products. Items must be returned in original condition with all factory packaging and accessories to be eligible for a refund.
Are firmware updates free for Fractal Audio products?
Yes, we regularly release firmware updates that add new features and amp models. These updates can be downloaded for free from our official website.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and financing options through Affirm for eligible customers.
Does my product come with a warranty?
All new Fractal Audio hardware products include a one-year limited warranty covering defects in materials and workmanship from the date of purchase.